ad the worst imaginable experience with one of the drivers from the Norwood, MA distribution center. I work long hours and am rarely home and had a package being delivered which required a signature, my girlfriend who lives with me and is a rent paying tenant at the same address was home and was expecting the package to arrive for me and was waiting for the driver. Our bell is broken but she noticed the driver outside and met him at the door, the package was in my name but she had the tracking number, knew my name and came out of the house that the package was addressed to and the driver refused to give her the package because the name on her ID did not match my name. She got me on the phone, as I was at work. I tried to speak to him to explain that she was my girlfriend, that I authorized the package be released to her and that if needed she could go get mail from our apartment with my name as proof. He still refused. He was rude, condescending, aggressive and belligerent with both me and my girlfriend and kept stating that it was against UPS policy to release the package to anyone other than the person who’s name is on the package and that I could go get the package at the distribution center in Norwood if I wanted it. Absolutely enraged and baffled at the complete lack of candor and professionalism, and respect of any kind from this man, my girlfriend stood in front of the truck because at this point this guy was holding my package hostage and essentially stealing my property. He called the police, who came and verified my info with using my social security number over the phone and STILL this miserable, rude, little man on a power trip over a package would not turn it over. He claims he spoke to a supervisor who instructed him not to turn over the package. I want to believe he was lying because if this really is UPS policy and how UPS wants to treat their customers, and he got verbal instruction from a superior to still hold my package hostage I will be mortified. The police stated they could not force him to turn over the package and the driver was allowed to leave, I did not get my package and my girlfriend was literally traumatized by the way this guy acted towards her. It takes a real little man and a real low type of person to intimidate and harass a woman because they’re so miserable with their life they have to make someone’s day miserable too. This guy has no business doing this job and I really hope another person doesn’t have to endure the same type of treatment by a UPS driver like this guy. This event occurred on 6/23/21, and the number on the front of the vehicle was 674429. Both my girlfriend and I really don’t ever want to do business of any kind with UPS after this and if at all possible in the future, I will choose any other option than UPS available for shipping and will advise my friends and family do the same.