Not only was there mechanical failures on their end causing my parcel to delay by 4-5 days, I had to call them for 8min to change my setting to leave at the front desk. They said I had to pay extra to get a weekend deliver so when I missed the ‘one phone call’ the delivery guy made on Friday I had to wait for another 3 days on Monday for delivery. DHL is so much better. If DHL was a 10, UPS would be a negative 5.
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