Ordered birthday cake for my husband was to be delivered two days before the celebration. Got email saying delayed but will be there next day before 10am. Time came and went checked an said package algae been delivered to Kissimmee FL handed to person on front porch.problem is I live in Haines city Florida. Called the office stayed on phone for 27minutes the phone then got a voice told it would be picked up and delivered to me next day before 10am well waited till noon called again waited 23min that. Time then spoke to supervisor at my request.apologies correction skill be made right away. Explained that is was very important that I was having friends around 4.well nkthing happened00 and if they could not do it to pls let me know so I could try to make arrangements. Have to mention we are senior citizens I am 86 yrs old an handicapped so running to store is very hard. Well nothing happened.called the next morning and I was very upset.told whoever answered the phone after a 35min wait.that I did not want to anyone of them and transfer to their main office. They said I would get a call before the end of the day and I said no connect me now. A lady answered said she was Doreen and would do her best to help me. She assumed Me she would call me back before the end of day and gave me her phone no.if I did not here from me well she did call and a located the parcel and it was at the Davenport office she left distinct orders to have the cake delivered the next day.next day got a call around noon from Doreen explained that she could not believe what had just happened the cake had been delivered to Kissimmee again.again she gave instructions to deliver the cake the next day.next day came and went no cake. She then contacted the supervisor at davenport and told that the cake was indeed there and was waiting for customer to pick up!!! This was never at anytime an option and she was given some kind of excuse what had happened. Well happy to report that the overnight delivery that I paid for arrived today after noon. Well the overnight took one week and I can only said the reason I got it even if it totally useless and ruined is because of efficient lady at the Orlando office.thank you Doreen for being so tenacious and understanding Your bosses should prompt you to give customer service help at the Davenport office again 10stars to Doreen you are a prize and I hope your bosses know it. Sincerely your new friend in Haines city FL. Pat xx