The worst customer service ever.......... I had to pick up my package in another city !! Tried to stop the delivery attempts as a receiver and from the shipper but they kept trying instead of changing it for a hold and pick up locally.......... no responsibility , they said no one spoke with an agent , and when I now ask for an email regarding my last phone call as proof of request , they said no. No way they want to be held accountable for anything. Just false , empty promises on the phone......... don't waste your time or money with this company....... you will regret it if you do !