What an absolute disgrace for a company of so called couriers.I ordered some earrings from Germany, they were delivered to the UK facility in 2 days on 8th July. They were an 18th birthday present for my granddaughter. I got a message from UPS saying the would be delivered within 3 days...still not arrived. What a complete shambles, they don't answer emails and it is impossible to talk to a human being. They ask on the automated calls if you would like to speak to an agent only to be passed on to another damned machine. I can't believe they are still being used, they are an out and out waste of time. It would have been quicker to travel to Germany and collect them myself. I would definitely not recommend them to anyone. The company in Germany are now starting a case against them, they should be thoroughly investigated and shamed. Its a pity I have had to give them 1 star because believe me it would have been minus.