I wish you could write a review without having to give a star. This one star rating is so far above and beyond what they deserve. Firstly, it cost nearly €75 to get a usb key shipped from Brussels to Cork in Ireland, for that sort of cost for that size and weight package you would expect it to arrive quickly and without fuss. UPS received the package @ 12:50pm on 28/07/2021 and I am sitting here writing this on 12/08/2021, late afternoon, just off the phone with UPS and still haven’t received the delivery. That’s over 2 weeks. So believe it or not this is the short version, A week after the order I logged in using the tracking number to see where the package was as I had expected it before then. The tracking said it had been delivered and signed by someone called Liam. This was a problem as no Liam worked for my company. I called to each of the neighbouring companies to see if they had signed for it, for some reason, but nobody had. I called UPS to get an automated message and entered my tracking number, to my surprise I was told it was on the way which contracted the online system. I contacted the supplier and they checked and told me it was showing on their UPS log in that ‘the address is incomplete and that they were attempting to update the address”. I confirmed the address was correct and they contacted UPS. At the same time, I continued to try and contact UPS, I had to sign up to an account I didn’t want just to get more details online only to find I needed an InfoNotice number to change so that I could collect it from the depot. Of course, this wasn’t possible because I didn’t have an InfoNotice number. I followed up with an email to UPS and telephoned. I eventually got to speak to a human as opposed to an automated message. When I did I was told that they did try to deliver it but the driver couldn’t find us. This is despite the fact the address did include the Eircode and according to the online tracking it was delivered. I gave the details again and was told it would be delivered the next day. The following morning, I got a reply to my email apologising and saying that the package would be delivered before the end of that day and that the automated message was because the tracking number was reused which was seemed strange to me as they hadn’t even delivered my package yet so why would they reuse the number. However surely now I was going to receive it, after all the supplier had confirmed the address and Eircode, I spoke to a customer service representative and I had an email confirmation. Two days later no delivery. Frustrated I logged in again online to find it saying only that the address change was confirmed, again strangely enough this was after it said it was delivered. I am not sure how they can say it was delivered then say address change confirmed and then waiting for delivery again. I called UPS again and deliberately answered the questions wrong so I could get to speak to someone. So finally, I should be able to get my package as all I had to do was ask the person to arrange for me to collect it from the depot. Oh boy was I wrong. I asked could I just arrange to have it collected from the depot only to be told that they would need to raise an investigation and that they would send me an email straight away and to follow the instruction on that. I asked again can I not simply collect it and was told that I would receive the email straight away and to follow that. I asked can they confirm it was in the depot only to be told yet again they must raise an investigation I was very careful calling out the email and spelled it slowly letter by letter. Two hours later no email. Trying my best to stay calm and professional and called them again. This time I was asked why did I want to raise and investigation? I tried again and told them all I want to do at this stage was drive the 2 miles to the depot and collect the package as the delivery was now extremely urgent as it was delaying the completion of a project for a client. I was then asked was I the shipper? as it is the shipper who needs to raise the investigation. I repeated, albeit at this point with the calm professional exterior beginning to slip, that I just wanted to collect the package and that I hadn’t said anything about an investigation and that it was the representative only an hour earlier said they were sending the investigation link to me to fill out. Now I was been told I needed to contact the shipper for them to raise an investigation. How on earth are these amateurs one of the largest couriers in the world.