I recently moved to a new condominium - the condo is new (part of the building is still being finished). I needed a broom for my new apartment and ordered one online. I ordered several items actually. They were all set to arrive 4 days prior to today. The other items arrived when they were supposed to. The broom has not. The only difference between the other items and my broom is that UPS is responsible for it's delivery. My condo, like many, has a package drop-off. It is an automated locker system where delivery companies leave packages. The automation notifies the tenants of the delivery. Then we punch in a code and receive our packages. FedEx, Amazon, AND USPS have all seemed to have discovered the hidden location of my package center. "Hidden" meaning directly next to the leasing office, which is on the corner of the street. The package center has a sign on the wall next to it that says, "PACKAGE/DELIVERY DROP OFF". That sign is illuminated and visible from the street. As I stated, everyone else has seemed to have found it. I can not tell you anymore information as I have no way of communicating with the driver. I only know what he/she is reporting: "delivery attempted - unable to deliver". I have received that message each night of the last 4 attempts. Each time I receive the message I call UPS, speak to someone and ask them to inform the driver that there is a package drop-off location that is currently functioning and available. Each consecutive day I am given the same message. Also, each time I call, I am connected with a person who repeats to me exactly what the automated message already says. The person on the phone assures me that the driver will be notified and that I will be given a call that night or the following day before delivery. I have never been contacted. The driver, I am being favorable here, doesn't seem to get the message. The night of writing this review, I was for some strange reason unable to track the package and get an ETA of delivery like I have before. This is curious. As a former employee of UPS I know that package tracking is something taken quite seriously (to control theft and loss of packages). So I was intrigued and decided to wait for the driver to arrive. Usually commercial stops are performed first of the day and residential is at the end. So I waited until around 5pm (the time the package was recorded as 'attempted' in the past). No driver. No attempt. No email. I am more intrigued. Now I am curious as to where the driver even is. I wait the rest of the day in a common area that has windows to the street, and I watch. A UPS truck shows up around 9-ish (pm obviously). I am actually kind of happy I finally get to pick up the package and speak with the driver about the difficulties with the delivery. He/she pulls into the parking garage - on the other side of the building (opposite side of the package delivery room). He/She gets out and walks over to a door that would lead you into the common area of the apartment and attempts to open a door that is ALWAYS locked (it is a security door with a card swipe access). The driver turns on heels and gets back in the truck. I hurry down the hallway hoping to catch the driver, but by the time I get to the same door, he/she drives off. I walk back to my apartment, now quite upset. Before I can get into my unit I receive another message: "Delivery attempt - Unable to deliver". I write this letter, absent of profanity, as calmly as I am able, hoping that someone reads this favorably. Whether they be someone in UPS that can solve the problem, or someone researching UPS to understand how badly this company can/does function at this time. Regardless, this is the only avenue I have left to report a completely delinquent service provider. I have attempted avenues within the company and that proved less than pointless. Now I will put this review on any site that will allow it. At least this, I am told, is supposed to be therapeutic. I am actually feeling like I am calling for help in a cave.