I have a small business and have used UPS for shipping my items to my customers since 1999 with no problems. In fact, not once in 20 years did I have a customer complain that their package arrived damaged by UPS. Then suddenly a year or so ago I began getting calls from customers that their delivery arrived damaged or broken. Since then dozens of customers have complained that their order arrived damaged. What happened? Why all of a sudden did things change? I can no longer afford to use UPS for shipping and delivering my products. They have become an unrelaible shipping service that is costing me money.