The con's outweigh the pro's for me The con's outweigh the pro's for me. The online process of ordering a parcel collection was easy enough (Did so through 'Parcel Hero'). But when UPS did not show up (after waiting around ALL day), I could not contact a real person. It took me several attempts to get through by phone, (we ended up having to stay home Saturday as well). They admitted the problem right away, giving a believable excuse, but at the very least, someone could have rang us or texted (they had my number!) to keep us informed. There is more(!!), but for brevity's sake... Very poor service at over £30.00 cost to me.