First they failed to deliver on the 24 August despite sending notification that the parcel was out for delivery and so I wait in all day. Then they agree to deliver next day to an 'access point.' They failed to deliver because the parcel is on the van or in the depot (depends who you talk to) and it takes an extra day to change delivery address! They forgot about that when they sent the notification saying it would be delivered between 10 and 2pm on the 25 August (I've since discovered that they don't expect to deliver in the time they give you). On 26 August, I do not get a notification but keep checking the tracking information. By this time, I'm not expecting much but at lunch time, it says that the parcel has been delivered to the 'access point' which is in fact a Premier Shop. "Your parcel is at the "access point." You have until 5 September to collect it." So I get in my car and race around. I speak to the shopkeeper who tells me there is no parcel. I contact UPS, which takes 40 minutes because I have to negotiate the automated system that makes you lose the will to live. I shouted my long tracking number out 6 or 7 times (it might have been more), much to the amusement of the locals. I finally speak to someone who puts me through to someone else. I am told to take my phone into the shop presumably so they check that I'm at the right shop. The shopkeeper is trying to run away from me at this point. They man on the other end (I struggled with his accent) then helpfully tells me they haven't delivered yet. Think I got that. After tears of frustration, I return home. The local depot rings me. Someone called Sue tells me the parcel is at the shop now! I have a cuppa and then return. "No parcel," the shopkeeper says, looking worried. I tell him it's not his fault and leave. When I get home, I called the local depot (I have the number now) and Sue tells me that the shop must have lost the parcel! But not to worry, she will send the driver tomorrow (because they will have found it by then?) and get him to ring me. I ask, "What then?" "We will see!!!!!" Anyone want to bet on me getting this parcel? It's enough to put you off online shopping.