With so many negative reviews, which UPS obviously doesn't give a hoot about, I was going to skip writing mine, until today when the straw broke the camel's back. First the driver was leaving my packages in an unsecure unprotected area because he was too lazy to climb a few stairs. After two complaints, he decided to revenge on me by claiming I was unavailable and re-routing the package to a relatively close pickup location. Two more complaints (as he kept doing it) and yesterday he again falsely claimed we were not available and re-routed to a pickup location miles and miles away! Their automated system is dumber than a rock and the phone one gives you the run around when you try to reach a live person, then hangs up on you. Maybe it's all robots there with no live people at all?