UPS must employ the most distrusting people around! I ordered a £500 jacket for my partners 40th birthday, ordered as express delivery. I was informed by UPS via email that my delivery was expected on 19/10/2021 by 12pm. I waited all day, contacted the call centre, who were completely unhelpful and kept telling me it was on its way. I then receive a call from warehouse to inform me that the driver has said he doesn’t have my parcel on his van. I then received another email from UPS to state my delivery was rescheduled to 20/10/2021 at 12pm. Again I waited all day, I contacted the call centre over 15 times for me to be told my parcel was on its way. I demanded the warehouse to call me. I received a call from the warehouse at 4:09pm to inform me they infact cannot find my parcel and then was told the manager can confirm that someone may have stolen my parcel from the warehouse!!!!!! I was left in tears, told to call the call centre to out in an investigation! When I called the call centre to put in an investigation, I kept being told my parcel was on its way even though I informed the person several times I have been told it is not coming as it’s been stolen! I am now £500 out of pocket, my partner is left without a birthday present! I cannot get a refund until this is investigated and I have asked for it to be dealt with in 48 hours as it’s a clear matter that I haven’t had my delivery and have been told it’s been stolen by a UPS. employee! I am so angry, sad and disappointed! I will never trust UPS again and nor will I use them again. I have also logged this as theft with the police because clearly I am not the only one this is happening too. Customer service is shocking and UPS just don’t care!