By far the worst experience I have had with a currier. I sent a care package to my mother in the UK from the United States, the price was ridiculously high for the service we got, and 4 months later she still doesn’t have the package. First time we contacted UPS we were told it was a customs issue, when that turned out to be incorrect, we were told that they didn’t have a contact for the receiver. When that was updated we were told day after day that it was out for delivery, we reorganised our days (I’m in the UK now as well) to make sure some one was home, nothing, no notes, no calls, and no emails. We contacted UPS again, this time they told us the alerts were due to a glitch in the system and that they did not know were the package was and we would have to file a claim. One was supposed to be filled through a costumer service rep. but never was. After calling again, we were informed it is being sent back to the sender, and that it is our fault for not contacting them.