Any loophole this company could possibly find to make thier business run illegally without getting caught they HAVE already found and have put into action. My first time using UPS to send abroad.. my worst experience ever. Firstly I had NO contact from UPS, no confirmation email on my sending a parcel with them, just a link to print labels. My parcel hit a problem when landing in Tamworth as it is missing some papers before it can be sent abroad. This problem will obviously have been spotted before it left the local hub so why it was still sent to Tamworth regardless? I should have been contacted as soon as the problem was spotted so it could have been rectified quickly and easily, but they sent it on regardless. Ive tried contacting over and over again via the MAZE of 100 pre recorded questions that just send you round and round in cirlcles. I've emailed twice, no reply either time. Oh and dont be fooled into thinking just because you do eventually get hold of a "real person" after hours of trying that you will get any help because you wont.. They will be polite and tell you they have done this or that and everything will be sorted shortly.. blah blah blah expect an email within the next 16 mins.. NOTHING HAPPENS.. NO email.. NO contact.. NO help.!!. No resolution. You hit brick wall after brick wall at every turn trying to get help from this comapny. 3 times calling and speaking to 3 different reps. 3 times NOTHING has been done to help resolve this issue. Such a simple problem to sort but they make it SO difficult to do anything. PLEASE for your own sanity DO NOT USE THIS COMPANY. You may as well throw both your money and your goods into a black hole if you use this comapny as you can do NOTHING to retrieve any information or your goods back once this company has hold of them. Honestly I do not know how a company this big is allowed to carry on offering such a horrific service. They have zero customer service/care. Every contact portal is automated rubbish put in place to send customers on a roundabout to crazy town and back. You cannot resolve ANY problem via these online automated "help" portals, they just eventually give you a phone number that sends you to another automated help portal or an email address that never replies. PLEASE look up reviews on how poor this company is before even thinking about using them. They have 1 star on every review site.. Never seen anything like it. Just wish I had read reviews myself before trusting them with my own hard work and money. My hands are tied and I feel so helpless, I am unable to get any help what so ever from UPS. NEVER trust this company.