Avoid. I contracted for a parcel to be delivered via ParcelHero at a cost of £19.82. UPS claim it was oversize by 5%, and are charging a surcharge of £122.14! They are asking for 4 or 5 photographs to prove the parcel is the size I measured - but they accepted the parcel and delivered it to the destination before raising the surcharge, so I have no opportunity to provide the evidence they are requesting. Similarly, they are not providing the same evidence to support the surcharge. ParcelHero will take the money from my original payment method without further authorisation.