They lied TWO DAYS IN A ROW about our business being closed and therefore, not being able to deliver an important package. I received 2 electronic notices saying the package would not be delivered due to us being closed. They never showed up. The office is lit up like a Christmas tree. It's obvious we're open. They just didn't bother delivering. Getting through to a live person is basically impossible. I can only get through a computer promp menu. FedEx is MILES better. I will ALWAYS use FedEx moving forward. I can't believe how much time I've wasted trying to get a hold of a live human being. It's ridiculous. UPS used to be great and super reliable. Now, they're no better than the US Postal Service.