I have been waiting for my parcel since the 22nd of December. I am calling everyday, the parcel is very urgent. I am stuck at home waiting for the courier for weeks now, this is so frustrating! AWFUL CUSTOMER SERVICE! They are not able to help, they only say "I am sorry" and no one is sorting the issue they all have give excuses! 6 agents hung up on me one after the other, another one placed me on hold and never came back!! The few agents I managed to talk to had no idea what they were doing, it looks they have never been trained! They only waste people's time! Yesterday, after weeks of re-deliveries they messaged saying they tried to deliver but as I was not able to make the payment they will try again tomorrow! They never came and there is no payment to make!! Ridiculous! NEVER AGAIN