"UPS suck so hard they need to change from shipping to porn" 4 months and counting still no answer they just take poor to the next level, Customer service is pointless whatever they tell you the reverse will happen. if they tell you you are going to get a call-back you will not. I have had a claim open for 4 months and still no resolve just excuses. UPS needs to be banned from the UK - I have sent this to you ups along with the court documents Update - what a shock no call back just a generic reply on here to make it look like they give a s-h-t 06/01/22 update - ups are classing 4 months to deal with a claim as a backlog and their s-h-t customer service cannot tell me when this will be resolved and they seem to think this is acceptable - ps what another shock I failed to get the call-back from a manager Reported to trading standards and soon to be going to a small claims court to resolve this issue