Definitely one of the worst delivery companies in the UK. UPS failed to deliver an urgent item to us in the UK. The reason given on their tracking was "The service selected is not available to this destination address.", even though they had made a (yet again delayed) delivery to us just before Christmas. I spent 1 hour and 45 minutes on the phone to their call centre in Manilla, I was assured that my package would be delivered the following day. The following day I received a text and email to say that I had requested the delivery to be delayed. I had to make a 2 hour round trip to their depot to collect our urgent parcel. U Pile of Sh*t used to be one of the best delivery companies, now they are definitely one of the worst. I would not currently recommend them to anyone.