UPS is by far the worst courier service I have ever in my life worked with!! I was supposed to receive two packages from a shipper who I have done business with for over 10 years! I never ever had a problem with FedEx or any other courier, other than UPS by the way. The two items I purchased from the reputable shipper were now sold out online and in store and the retail value of these were now $1200!!! The packages were scheduled to be delivered on a Monday. I waited all day and finally around 5:30-6 pm I went into my UPS app to check where they were since they were on the truck in route since 8 that morning. Come to find out UPS noted on the app, again I wouldn’t have known this if I didn’t go in and check (no notifications from UPS and my notifications are enabled in the app btw) that the address was missing an apartment number. But here’s the thing, I verified with the shipper that they had my correct address and they did. They had my address including apartment number. So I went in to UPS and updated my address and highlighted the apartment number that they said was missing on their side. The system accepted it and said they received it and when I spoke to UPS they said it was entered in CORRECTLY. The following day I was watching the tracking through the app, I kept coming back and refreshing because I was excited to get these two packages. By the time it hit 5:30-6 pm the following day, I refreshed the app and it said that “customer refused packages” which is NOT true! I never spoke to the driver, no one ever rang my door bell, and I never saw the UPS truck. NOT ONCE!!!!!! I was patiently waiting and checking on the hour every hour!!!! So then… furious at this point I call UPS and that is when the nightmare began. I spoke to at least 7 reps from UPS over the week and I was given excuse after excuse and empty promises. No one could tell me where my package were at because that night I wanted to go to the facility that the driver apparently returned the packages too, and pick them up. They couldn’t find them! So then I saw through the app that they were shipped out of the local warehouse at 3 am. I called furious again, and at this point they had told me a manager would call me back - never did, called again I was promised a manager would follow up in 20 mins, never did. And it was like this the entire time. I finally got in touch with a manager who wrote up a case number… which is another joke in itself. The manager stated that I could call UPS on Monday when it’s back to it’s finally destination and they could re-route the package. I called on Friday since I saw it scanned through at a warehouse and asked to speak to a manager. Again it took 20 mins talking to a representative and I kept referring to my case number and told her I need to speak to someone higher up. After that argument for 20 mins finally I got to a manager. I asked the manager to read what the notes in my case had said and it was NOTHING we discussed with the previous manager who created the case. No where In the notes did it say that I needed to call back in once it goes through a scan to have them flag the packages and re-route them to me. NO WHERE. Again - another lie!!!! So the other manager said that they were going to call the shipper come to find out they needed me on the phone so I called the shipper where I made the purchases with. UPS asked them if they could re-route the packages and per policy the shipper cannot do it once it’s returned. The manager who I spoke to stumbled across her words because at that point she knew they messed up big time, and ended up transferring the call to a survey and basically hung up on me!!!! The customer service at UPS is literally the WORST I HAVE EVER EXPERIENCED!! How UPS is still in business is beyond me!!! I am warning you now, DO NOT USE THEM. I’m now out the two packages and I have to pay thousands of dollars to repurchase these that are now sold out through the shipper!!! UPS didn’t do a damn thing about it, took no responsibility other than “something happened to our system and maybe the driver doesn’t know the area” are you KIDDING?!!!!! ZERO stars in fact negative stars. They can’t read at UPS apparently and management doesn’t give a damn. Clearly.