I ordered cat food through Amazon Prime to get Prime delivery, what I get instead is UPS not delivering my package after 3 days of notification that the next day would be the day. I finally tricked their phone inquiry hurdle system; 3 calls later, into letting me speak with a person. That person stated their name indecipherably 3 times on purpose, as to not be identifiable... then spoke to me in a very broken English ish type of way. They did understand my tracking number and verified my address had been correct, even though the driver was turning in the address as not correct. Customer service also guaranteed that I would receive my starving cats food today (1-15-22). I gave a phone number for contact, if needed. An hour later some dufus called from *******200 stating that it was " impossible" to deliver my package today, yet I could drive to pick it up. He also called my 2nd phone and not the one I gave customer service. It is as possible for me to pick it up, as it is for you to deliver it... it is more professional for you to deliver it and more possible, being it is twice the mileage for me to pick it up. I will be letting Amazon know that my deliveries are never to be made by UPS ever again. Please merge your name with FedEx and Prime to get rid of the circus act known as UPS. Your systems are terrible and you underperform what a group of chimpanzees could do. Start with getting me my package today and fire the dufus who called the wrong number saying that it was " impossible" to deliver today (3 days late).