This is the third high value parcel that UPS have either lost or stolen of mine. This parcel was delivered by hand to the Leeds UPS depot. It scanned to Castle Donington and then nothing further. An investigation was opened on the 28th December with a commitment from UPS to provide resolution within 10 days. It has been 19 working days and still nothing. I have provided photographs of the parcel to identify it too. Nothing, the level of incompetence is completely shocking, they assure safe and secure delivery with liability cover however I feel that I have been robbed. UPS cannot be trusted with your delivery, if no acceptable resolution is had then I will make it my mission to let as many people know the truth about UPS to save themselves the financial loss and distress. This loss will make a serious impact to my small business and takes food off the table for my family as I will not be able to pay myself a salary this month due to me having to replace the product for the client. Absolutely dispicable UPS. Someone should do their job and find my parcel !!!