I've sent envelope with important documents to Poland . They promised to deliver in 3 days, after 12 days waiting.... calling, writing emails, terrible customer service( Polish lady by the way name and surname I know because I have Polish roots!) started to ignoring my emails later!I was told my parcel is in custom! Day after I emailed Custom Agent the same person emailed me that they need my permission to send back documents on my cost! I want my documents back. This is the worst experience ever!!! Do not use they will charge you double and violate your customer rights!