UPS is not even an American company (located in Warsaw Poland) and should have it's License to deliver mail REVOKED. I keep paying extra for EXPEDITED DELIVERY and my packages were lost twice. I had to Cancel my order, and repay again and it was a 2 month delay in getting my packages. After talking with 3 operator SUPERVISORS, I came up with their Policy stance regarding their incompetence to deliver. 1) Always blame the customer and the sender for giving them the wrong Tracking number. 2) Always blame the recipient for having an address at a 1930's existing building. 3) Always blame the seller/sender for not putting your name on the package. (Even when the sender is the Federal Government) who is sending your SSI PAYMENT CARDS. ***I downloaded their Complaint Form and it was 5 pages of Legalese mumbo-jumbo jump through this hoop you fool). Right? Unfortunately, these foreign companies have Diplomatic Immunity and will never change their bad behavior, although the Mail Tampering is a Federal Offense in the USA. And the online experience is a huge circuitous process that does nothing but send you from phone to computer to phone to computer and zero results regarding your package. It must be YOUR FAULT.