UPS his a huge let-down, and after reading all these other reviews it doesn't seem like my incident is isolated. I ordered a package online, didn't have the option to choose UPS but it was what the company used, and my package for one reason or another ends up 40 miles away from me at a UPS access point (even though there is an access point a mile down the road from me???). I call UPS, ask them to ship my packages to my home, because after all they are a shipping company, and they are kind enough to send one of them, but when I called to have the other one sent they said they could not. Because I work full-time and do not have a car, I told them that I would take the bus out to grab my package within a few days when I was free and for them to make sure to hold it for me and not return the package. They had one job and screwed it up- I get there and after making me wait for 15-20 minutes they said it was RETURNED! When I asked if they could just send it back because it was still in transit, they said no because it was already processed as a return. It's 2022 folks and one of the biggest shipping companies in the world can't figure out how to get a package 40 miles down the road. Then they want on to blame the company I ordered the package from and basically avoided any responsibility. The company I ordered the package from makes backpacks, they don't specialize in shipping- that's your job UPS! With all of the technology today and how convenient it is to get packages from places like Amazon, etc... I am really surprised that I had to make multiple phone calls, make a bus visit, and I still couldn't get my package!