I received a package and all my items were broken. I filed a claim online took photos and uploaded them but they did not get to the claims department. It said to wait that nothing was needed from me for now that they would be reviewing my claim and let me know what to do next. I then had a UPS driver come to my house twice to pick up this package but no one notified me of this and they did not leave any information. When I called UPS it took over 5 minutes to get through their automated system recording because it will NOT transfer you to anyone unless you select a specific need so I selected report a problem and it said to go online and file a claim and hung up on me. This has been by far my worst experience with UPS. I will no longer be using this company for shipping because this is not the first time they have broke the contents of my packages.