If there was a zero star option, I would have used that. I sent a package from Toronto to Winnipeg via express delivery. It has taken almost a week to reach Winnipeg, the tracking system gives wrong information or in accurate untimely information. I called 4 times and spoke with 4 different reps who all gave me different information about when delivery would take place. I was literally on the phone with the third rep who told me the package would go out the following day and I got a tracking notice saying they tried to deliver the package and no one was home. The driver did not buzz the receiver who was waiting for the call. Now the package is on it way back to an access centre, where they have to pick it up. What a frustrating and costly experience. I would not recommend UPS to anyone who requires a timely delivery. I also paid $140 for this disaster! I hope the package is at the access point when the receiver goes to pick it up.