Dreadful service, we sent a parcel on 5th April to a customer in Switzerland who had an event on 25th April. The parcel was delivered on 9th May. We were not compensated for the loss of our goods as the customer naturally did not pay us. We were told on 13th April that the parcel was in Europe in fact it did not leave the UK till 5th May after the event took place. We must have spent 100 hours on this and are £95 out of pocket. UPS do not pay out for this, only if the goods are 'lost' They did lose then but unfortunately managed to find them so got out of that one, though effectively they lost the goods and lost us our reputatoin and a customer. 09/05/2022 11:48 Delivered DELIVERED ROLLE, CH 07/05/2022 2:30 On the Way Departed from Facility Arlesheim, Switzerland 06/05/2022 17:00 Arrived at Facility Meyrin, Switzerland 06/05/2022 13:15 Departed from Facility Arlesheim, Switzerland 06/05/2022 11:35 Import Scan Arlesheim, Switzerland 06/05/2022 6:48 Arrived at Facility Arlesheim, Switzerland 05/05/2022 22:30 Departed from Facility Herne-Boernig, Germany 05/05/2022 20:55 Arrived at Facility Herne-Boernig, Germany 05/05/2022 7:43 Departed from Facility Stanford Le Hope, United Kingdom 04/05/2022 11:00 Due to operating conditions, your package may be delayed. 04/05/2022 6:16 Export Scan Stanford Le Hope, United Kingdom 27/04/2022 6:56 Export Scan Stanford Le Hope, United Kingdom 23/04/2022 5:01 Export Scan Stanford Le Hope, United Kingdom 22/04/2022 12:45 Export Scan Stanford Le Hope, United Kingdom 19/04/2022 11:17 Investigation Opened We've begun an investigation to locate the parcel. Meyrin, Switzerland 13/04/2022 23:07 Export Scan Stanford Le Hope, United Kingdom 10/04/2022 16:42 Import C.O.D. (ICOD) charges have been paid or billed. 09/04/2022 6:25 Export Scan Stanford Le Hope, United Kingdom 09/04/2022 4:50 Arrived at Facility Stanford Le Hope, United Kingdom 09/04/2022 1:52 Departed from Facility Tamworth, United Kingdom 08/04/2022 12:08 Import charges are due for this parcel. Select Pay Now (where available) or pay at delivery. 08/04/2022 12:08 UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. 08/04/2022 10:40 Your parcel is on the way 08/04/2022 3:39 Due to operating conditions, your package may be delayed. 07/04/2022 2:38 Origin Scan Tamworth, United Kingdom 06/04/2022 17:36 Warehouse Scan Edinburgh, United Kingdom 06/04/2022 13:15 Collection Scan Edinburgh, United Kingdom 06/04/2022 12:04 Your parcel is currently at the UPS Access Point™ and is scheduled to be tendered to UPS. Edinburgh, United Kingdom 06/04/2022 12:04 Drop-Off Edinburgh, United Kingdom 05/04/2022 18:44 Label Created Shipper created a label, UPS has not received the package yet. United Kingdom