I've sent a package via UPS on Thurs, 02Jun2022, tracking # 1ZE1Y7130372099985, to my son in Massachusetts, which was supposed to be delivered on Friday, 03Jun2022. at some point, when I checked tracking at UPS, it stated my son was not on business directory of building, and could not be delivered. Note, my son has lived at that address for the past year, I've sent multiple UPS shipments to him (at least 1x/month = 12x), but somehow, now you can't deliver it? and your customer service SUCKs big-time, cause they are not in the USA, they can't connect me to the USA peeps (even though they claim to have resolved it). Today is Monday, 06June, and even though I've spoked to someone in FOREIGN country today who said she would leave the message to the US UPS people to DELIVER The PACKAGE TODAY, I am still getting messages telling me they are putting this package ON HOLD (from Watertown Massachusetts UPS site, though they have no direct # in the USA -- cause i called again, and guess what, got the foreigners!! Oh, should be noted that someone from UPS actually called my son earlier today, he confirmed the address is correct, but then I get another call from Watertown MA, telling me package is ON HOLD). And stop with the apologies, you guys are virtually useless. I thought you were pretty good for the past year, NOW I THINK YOU ARE TOTAL IDIOTS. You don't even deserve ONE STAR, you deserve none.