The worst experience I have ever had, which has left me crying as I have been waiting for a very special 40th birthday present from my fiance. From now on I will check before making online orders about which courier service they use. If it is with UPS I will not order or request they use a different courier. We received emails saying they attempted delivery (very unclear emails as well) at times when we were in...in fact one attempted delivery was made the exact same time we were getting a pizza delivery. So complete dishonesty. We are on a new build site but our street and number is clearly marked on our door and every other courier and company has found us!!! No phone calls made or notes through the door and no way to change delivery address. We just kept getting unclear emails about apparent delivery attempts. My fiance tried to talk to someone on the phone, he ended up shouting at them, which I told him went too far, but he was so angry he lost his temper as the man on the phone was no help, kept saying it will come tomorrow but no solution, apology or explanation was offered as to why an apparent delivery was made when we were sitting at the kitchen table with direct sight of the front door. He was hurt as he was excited about the present he had got for me. I did see a delivery men once, I was upstairs, by the time I got dressed to come downstairs (2 minutes) he had driven off. We have had emails about 2 other attempts which we were in for. (according to the lady at the depot multiple attempts have been made but no notification of these multiple attempts has been made. All we could see from tracking was it going I'm between depots with no option to contact anybody or find out why!!!) We have asked the online company to resend the parcel with another company now.