I can say without shadow of a doubt that this is the worst delivery company available in whole UK at the moment. Don't ever, EVER use it ! There're so many other delivery companies and every single one of them is better then UPS. I was promised that my parcel would be picked up begore 1 pm - nobody showed up, I called after 2pm and was promised that sbd would show up before 3 pm - nobody did. I called after 4 pm and was promised that driver will call me within an hour. After 5 pm I was advised that driver finished for today. I called the next day and was advised to wait for the driver, he "should" show up before 5 pm. My house is monitored, nobody even touched my door, I was waiting at my door almost whole day and they did not even bother to call me. My friend had the same experience and I regret I had not spoken to her before making a huge mistake and call UPS.