Read my complaint to UPS below to know all you need to know: I have been waiting nearly a month for this package. Despite everything being in order, and there being no issue with government customs, UPS decided to hold my package in France for 20 days. When I rang up to find out what was going on, I was told an assortment of lies A) customs duties due (untrue) B) commercial invoice missing (told this multiple times, lies both times as on the 6th I was sent a copy of the commercial invoice by UPS Customs Clerance Advisor called Jenelou Gemina​) C) Held by customs (another lie, it has cleared government customs in a manner of minutes). Something interesting I have learned speaking to British customs over at HMRC is that when UPS states something is in "customs" or being held "by customs" or is "awaiting customs clearance" that this is a lie, when UPS says "customs" it is in fact just speaking about its own storage warehouses. I found this out for myself today. Mercifully, my package is now in the U.K after its long, long wait in France. I can see from the tracking HMRC cleared it on the 21st. I rang them up to confirm this yesterday, and they indeed told me that no, HMRC is not holding it. So I rang UPS today, and what was I told? It was being held by customs. I pointed out no it wasn't, I have spoken to HMRC and they are not holding it. Well, at this point I was either A) transferred to another team who would just repeat the lie about customs or B) told that I was lying, that my package would be returned to sender or destroyed, and that it was still in the airport, despite tracking showing it being in Castle Donnington warehouse for two days. Why does your company purposefully lie in order to cover it its own incompetence, and why on Earth does it feel it has the need or the right to hold my package when HMRC have no problem with it whatsoever. Why are you staff so incredibly rude, aggressive, unhelpful, deceitful, and also so cowardly that when challenged on their nonsense they hang-up the phone? Why on Earth has my package - which was supposed to arrive in the 6th - only JUST arrived in the U.K only to again sit in a warehouse. DHL managed to get a package to me from Russia - a country under Western sanctions - in 48 hours. Enlighten me, how is it that they can do that, but you can't seem to get a package delivered from France after 23 days? Why are you so profoundly terrible at the sole service your company is supposed to provide? I want my package, I am sick of waiting, I am sick of being fobbed off, and I absolutely will not tolerate the possibility of it sitting another 20 days in some godforsaken warehouse for absolutely no reason. I don't want to hear about "customs" because I have learned this is just a tactic UPS use to get people off the phone. Sort it out. I know that you can, because only after I actually pushed back against your incompetent phone staff did it leave France. I am at the point that I am considering some kind of legal recourse, because your organisation is so purposefully obstructive.