The customer service is unhelpful and mean! I got a panic attack talking to them on the phone. Someone rescheduled my delivery date even thought I did not request it. Then the driver came 3 times and said that I am not at home when I was waiting for him all week at home. He did not even try calling me because apparently they dont have a professional phone. How is it even possible ? Anyway, I spent my days calling UPS like 4-5 times per day because they would promise to call me back reassuring that they will deliver it today. But it did not happen. Then they always have bugs on the website for my status and they never communicate on the website when the package will arrive. Nightmare ! Company that does not know how to solve problems — both the driver and call center. I will never use this delivery service for my own brand and for anything else. I have been still waiting for my package.