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Anonymous
I had a package delivered to my home many years ago that was stolen and I filed a claim. UPS paid the claim and I received a replacement product from the merchant. Fast forward to today, I have an UPS on line account to track my inbound packages. It has Email notification of packages scheduled for deleivery. All is good to this point. The system notifies me of forthcoming deliveries and also stated SIGNATURE REQUIRED. Over the past number of years, none of the shippers required this and after talking over a dozen of times with UPS representatives asking them to fix this problem of SIGNATURE REQUIRED when in reality, none was needed. This problem was never corrected. I had to call UPS corporate to file a complaint and they transferred me to tech support. The first person I spoke with was completely clueless and had no useful informaton. I requested to speak with a manager to whom I was connected to. I was advised that I live in a NON-DRIVER RELEASE AREA! Which meant that it is a high risk area for stolen packages. Wow. None of my neighbors have this flag on their accounts! So it is not the neighborhood they are flagging but me personally!!! So be advised that you as the receiver, if you have packages stolen, you will be flagged. What this means is, if you have an UPS MY CHOICE ACCOUNT on line, you will be notified that ALL deliveries will require a SIGNATURE even when the sender does not require it and the drivers will drop the packages off without any SIGNATURES!!! So there is no way to know, unless you get notification ahead of time from the shipper, that a particular package truly requires a SIGNATURE since ALL PACKAGES are flagged as requiring a SIGNATURE!!! This company is a huge waste of time and money!!! Do not do business with UPS!!!
2 years ago
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