Lied to by 3 of the UPS phone reps. UPS doubled bill me on import fees, which included a ridiculous brokage fee which was 3X the tax fee. First I paid the reduced fee to the rep then when the package was delivered the driver billed the person who answered my door the full fee again. I called UPS 4 times and was told the fees the driver took would be refunded back to the credit card it was paid with. Waited for the money to be refunded and it wasn't, so I called again and was told, again, it would be refunded which it wasn't. During the third call I was told by the rep they couldn't see the charge that was taken by the driver and I need to provide a copy of the credit card charge. So I got copy and when I called in for the forth time was told the money was in the process of being refunded. Then next day I received an email stating the refund was being sent to my via a cheque!!!!!!!!! All the UPS reps know if to lie to people to get them off the phone. Will never use UPS again and would not buy an item it UPS is the only shipping option. Too bad I can't leave a rating of less then 1. Jeff