We are setup on automatic payments, they charged a late fee. I contacted them via Live Chat and was told we didn't have Automatic Payments setup. I took a screen capture of the settings before the chat clearly showing automatic payments was setup. It's been setup this way since we started using the account. We have many previous invoices that were automatically paid until the most recent invoice. The rep then told me to call support and provided a phone number, she didn't know why it quit working. We also have to get the current invoice paid before they will reverse the late fee. This will require another 20 minutes on live chat hold, plus who knows how long for the support hold. Also, I was typing a response, then the chat disappeared and I was redirected to another page even before I could take down the phone number for support. Now I can't even find the correct support number. What a bunch of scammers. No wonder their net profit margin is around 30%. They have now problem breaking things, then charging customers fees and then making it too time consuming to reverse the fees. By the way, we are an e-commerce company who has been shipping with UPS for 20+ years. They have changed in the last 5 years, not for the better.