UPS are totally hopeless in all areas of communication and support, you really do not want to be using these people if there is any sort of simple problem with your package. As a club we have bought some equipment from France and for four days we have not been able to get them to process it through customs or send us the details to pay the duty. Communication is poor and cannot be understood because it appears to be all at a call centre in India and the connection is hopeless. They keep thinking we are a business although they have been told many times we are not so want us to use a DAN account we do not have one or need one all we need is the CDSI ref number and we can pay the tax direct to the government website and hopefully they can get our stuff into an van and deliver it. We have spent hours trying to get some sense out of them every day for four days and we are no nearer than we were at the start. Bottom line they should not be in business and soon will not be as people will never use them a second time.