they need to shut ups down ,,the customer service that i have ever came across ,they have a machine that they expect you to talk to as if its a human and all it dose is talk in circles , no mangers are ever on site or they are to much of a coward to answers questions, my package was never delivered ,they sent me an email saying it will be delivered on a certain date ,but it was never delivered , call back got the same machine , until i finally reach a person,which then said oh you have to pay a fee if you want ups to deliver your package , or you can pick it u at the ups in your area ,..... i will never deal with them again bye bye ups, you are done