Terrible service. Booked a parcel for pick up. Paid for the service, filling in all details, going from UK to Portugal, including asking for all customs, etc. charges to be charged to ME. Sender (ie. person who did not book or pay for the parcel) charged weeks later for "taxes and duties" even after I myself as the receiver in Portugal had already been charged almost the same customs charges than the value of the parcel! Tried contacting UPS in EVERY way - Facebook, phone, etc. get passed around but NOT ONE EMPLOYEE CAN EXPLAIN THE SECOND CHARGES ISSUED TO THE PERSON IN THE UK. TOTALLY ILLEGAL - AVOID AT ALL COSTS.