Amateurish and failed. Expected delivery on a Friday so stayed at home near front door, but got a 'failed delivery' email, although the driver had clearly not been to my house. Spoke to UPS customer service who twice promised that the local depot would contact me to explain and/or resolve the issue, but neither call happened. On the Monday I stayed at home again expecting a reattempt at delivery, and got a 'delivered' email although no package had been delivered to my house. To make matters worse, UPS would not tell me where the package had been delivered. Thankfully a neighbour suggested a street halfway across town with a similar name, which was in fact where the parcel had been left. A complete failure in every aspect.