Item was to be delivered 8/5/22. Check tracking at 8/4/22 to see delivery had now pushed out an entire week (8/11/22). The package which was to travel Florida to utah hadn't even left the origin facility until 8/4/22. It literally sat there for an entire week. Find out from one agent, after to talking to 6 others, That the reason was because it was left behind after employees failed to put on original truck and it then took them an entire to recognize and fix an issue. And they way of fixing a 100% at fault issue was to simply put it on the next truck and it "gets there when it gets there". Then package delayed another day (now 8-12-22). Every agent i spoke to on this issue either plays dumb and just repeats "check tracking for updates" or outright plays damage control on behalf of the Florida location that cause the week long delay. Every delay was not communicated to me. No update emails, nothing. I had to find out but checking status of delivery. No effort to expedite delivery either. At this point I have screenshot proof of their agent stating its 100% their fault for the delay, and despite that no effort to delivery my package faster. Still at ground delivery snail mail, because it wouldn't be fair if they endured the burden of their own mistake.