COWBOYS YEE HAA UPS They failed to collect a parcel during the time that THEY offered, I had to call the following day to find out why it hadn’t been delivered to then have to re arrange the collection!? they then decided to add an additional charge at the collection end, after umpteen attempts to find out why I’ve never been told why. Then the item arrives late and broken in half, a concrete air brick….it would take one hell of a drop or chuck to achieve such damage. Then to top it off they have messed me around on calls and emails to claim for the damage, they have even asked 3 times if it can be repaired, they have even said that they are going to collect the damaged item to check it ! 11 days later no collection. You can not contact or speak with a UK based call centre. I have been lied to 3 times about sending me a claim form, the email replies from customer care are utter utter rubbish going around and around in circles. I paid for a collection and delivery service but they keep referring to sending a claim form to the collection address…..a concrete manufacturer ! It is not their issue they have been paid. I have lost count of the amount of emails and calls that I have made to UPS, no doubt their aim is to frustrate you to the extent that you just give in trying. If you think you’ve tried or had the worst courier service, try these cowboys, YE HAA UPS order some eggs and get an omelette FOC or if you want to hear or read utter rubbish scrap the Sun newspaper and contact UPS customer I don’t care we are not paying for what we break. COWBOYS AVOID THEM LIKE THE PLAGUE. Collection arranged for 10/8, rearranged for the 11/8, delivered broke in half on the 12/8, now as of the 23/8 still no claim form, claim form promised 3 times, never received, emails and calls lost count, verdict utter liars, deliberate avoidance of paying for damaged items. Their reply: we are really sorry to hear about your experiences with our services….not sorry enough to put it right, or attempt to UNDO your blatant lies, I can communicate on Face Butt or Twitter !? You have my email address via the tracking number try that way which would be more appropriate than a social media platform, how ridiculous, Mickey Mouse replies !