Overview Reviews About UPS UK Reviews 23,207 • Poor TrustScore 2 out of 5 2.2 VERIFIED COMPANY In the Courier Service category up s.com/gb Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 24 hours Reviews Excellent 14% Great 1% Average 2% Poor 3% Bad 80% Filter by: All reviewsparceldeliverytimedayservicedrivercompanycustomer serviceemailweek Search reviews Your review is pending—it may take up to 2 hours to appear on Trustpilot. Learn more Neil Farrington 8 reviews Rated 1 out of 5 stars Shambles upon shambles - and Mon-Fri delivery only (IF they deliver) What an utter shambles this lot are. A shipment - already delayed by one day without explanation - arrived at my local depot on Friday night. Needing the delivery badly, I had already asked UPS via their Twitter DMs if I could pick it up from the depot ahead of attempted home delivery, and my request had been logged. On Saturday morning, I went to the depot to try to collect it. Not only do UPS not deliver on a Saturday, I was told - by literally the only person in the building, who I had to enter an unauthorised area to even locate - that there was nobody to get into the lorries (parked next to me in the car park) to access items, and that I would therefore have to wait for delivery on Tuesday (Monday being a Bank Holiday. And, guess what, UPS don't deliver on bank holidays). Well, Tuesday comes, along with an email telling me delivery would be by end of day. In the meantime, I had messaged whoever passes for the aforementioned customer services presence on Twitter to cancel my "collect at depot" request (and received a response). I had no choice but to just wait at my home on Tuesday. No timeslots offered by UPS of course - let alone deliveries on a Saturday (delivery on a Sunday - like DPD etc? Come on...)! Well, guess what? It got to well after 6pm before the tracking info was updated to tell me the item was on its way. Customers' time simply doesn't matter to UPS... Guess what then?? At around 8.30pm, the tracking was updated again . . . to tell me my collect at depot request had been confirmed! SERIOUSLY, AVOID THIS ABSOLUTE SHOWER AT ALL COSTS!!