UPS is about as useful as a Sumo wrestler in the corps-de-ballet, or a unicorn without a horn. The company seems to be the last refuge of liars, incompetants and the lazy. My wife and I have been given the run around today trying to find the whereabouts of a rather expensive parcel supposedly attempted to be delivered to me, at 11.00 am. I spent most of the day within a couple of metres of the inner front door. The outside door was open and the doorbell is working fine. Nobody turned up, the door was not knocked upon, nor was the working doorbell rung. Having an outer glass door, I would have seen the outline of a figure. We`ve had no visitors or deliveries at any time during the day. Then the frustration began. My wife rang the contact number (she complains better than I do), to find out what on earth was happening. They said that they had attempted to deliver the parcel but nobody was at home. My wife then said that I could pick it up from their depot if that would be easier. The person at the other end of the `phone said that that would be fine and that it would be ready for collection at Bristol (about 200 miles away from the City of Preston, where I live). Eventually, after my wife being in full rant mode, they said that the parcel would be with us within the hour which is quite a feat from 200 miles away ! It never arrived so she rang again. She was told that it had been delived to a local Spar pick-up point. I drove to all the Spar branches within 1.5 miles of my home and found that Spar don`t take UPS parcels, only Amazon. In desperation, I decided to try other retail chains in the area. I eventually found it at a local Premier shop (not Spar). While I was away, my wife was still trying to get help and she was told that they would ring back within the hour. 5 hours later, she is still waiting. Don`t whatever you do, depend on UPS because they are inefficient and dishonest.