Good morning, I’m writing regarding an order . I have created a shipment through your website and the package was sent on the 22/08/2022 from the location stated on the imagine. I have purchased a next day delivery with extra insurance, as it was a phone that was getting sent. The phone was not delivered, I have looked at the shops information on Google and there was many reviews that this shops steals parcels or swaps them for another parcel. I find it horrific as this is a location stated and recommended on your website to use. It took a while to create an investigation, as every time I have rang I’ve been hearing different things about the parcel and the process of UPS looking for the parcel. I was the individual creating the shipment and Artur was the sender. Every time I have rang UPS I have been spoken to and provided information. UPS even request Artur to go back to the shop location to check if the parcel is still there. The first man said the parcel was collected on the same day and when he went again another lady said the parcel was collected on the second day. It is horrific as this situation shouldn’t even take place. I have paid for the service and extra insurance just to be told to follow up with the shop by myself. Your company should be ashamed of this. The investigation was opened after 7 days of the package not being delivered, and I as a receiver opened the investigation and provided all the information. After not receiving no updates for 9 working days since the investigation, I tried to contact UPS but been refused to spoken to as I am the receiver. This is confusing as I have rang and been spoken to every time I have rang. The sender was supposed to get an update in 8 working days and after ringing on the 9th there was still no updates. This service can not even stick to working on the provided time lines. I was required to wait ages just for the investigation to open and now it looks like the investigation is not even happening. I want this parcel or a refund with compensation. I have also spoken to a lady that claimed she was the head of the department, she was rude and shouting.