Let down repeatedly by a completely unreliable UPS (who used to be good?) As a business customer shipping regular stock to Amazon FBA I have paid and arranged for UPS to collect and deliver several separate shipments over the past few months. The collections were all paid for and confirmed by UPS but then UPS failed to collect each of three separate shipments on the arranged day with no notification given. I had to call their customer services the day after the shipment should have been collected and UPS then arranged to collect them the day after that. All were collected 2 days late. Then the final straw - My last shipment was not collected at all despite calling UPS on three consecutive days! It remains uncollected and is now a week late! I raised it as formal complaint with UPS two days ago. UPS then promised that someone would call from the local depot to rectify the issue and collect the shipment. Nobody called and the shipment remains uncollected. I have now given up. UPS are 'partnered' with Amazon and I'm sure Amazon and more importantly the many other businesses that sell on Amazon and use UPS through Amazon are also not happy with the way they appear to be letting business customers down. UPS have cost me time and money and are negatively affecting my business. There are others complaining of similar issues so I am not alone.