Shipped a package thru Staples / UPS. A gift for my cousin recovering from previous Breast cancer and recent knee surgery. I was sending her shopping bags on wheels to make store trips easier on her. A few other gifts, her cat of 14 years recently passed due to health issues. I bought stainless steel cat measuring spoons in remembrance of him. After over a week she says she never received package. I then contacted ups thru the tracking. They said my items were lost. Requested a description of the items I sent. Then they said my package was damaged. They filed a claim and then told me my package was to blame. And that they wouldn’t reimburse me for the contents. Staples says they wouldn’t reimburse me for the SHipping because UPS DENIED the claim. First of all Staples associate weighed and labeled my package. They said nothing about me reusing an Amazon box. Which was in excellent condition. I’ve done it before. (Recycling). I taped every corner and top to bottom. UPS did not refuse to ship it. What I believe happened was because the Staples associate listed the contents as purses or bags. Someone thought to open it and see if it was worth stealing. If the items spilled out of the box which was obviously retrieved because otherwise how would you know it was an Amazon box then the items could have been collected because they were all together I had items inside of the bags and they were two bags. How is it that UPSlost the contents but not the box? UPS asked for a description of my contacts which I ANSWERED. Just doesn’t make sense that you knew it was an Amazon box. But you lost the contents which were as big as a box. They were sentimental things that could be replaced and re-bought if UPS and Staples reimbursed me. Not pleased at all with the customer service not pleased at all with the tracking service notifications not pleased at all with the results. Times have changed and no one cares.