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gutted
The parcel was thrown out of the van at the side of the road. That was the road where it was supposed to be delivered but a different part of the road, near a parking lot. The parcel was found by a good Samaritan and handed in near the parking lot and today days later I found it, heavily damaged but at least it is there. Ups has no numbers for the depots. Ups call center is in India and they can not do anything but make notes. Those notes go no where it seems as I was never called back or emailed back other than a claim form for the loss. That is an email from ups that you can not reply to. I have annoyed and accused everybody in this street and have caused a big row here trying to find the parcel. I also owe the finder. According to UPS the parcel was delivered. It was marked as delivered but no one had signed for it there was only a note saying delivered to driver and the address of delivery was not there either. I will not have that driver there anymore and for his own safety he can change jobs. UPS owes me a lot and all the call center can say is that they can only make a note. They were not even concerned about anything. No questions indicating that they thought this was wrong or out of the ordinary and no concern about anything. No apology. As a matter of fact after the call I felt more gutted. I have not had an eye closed over this and my chest hurts terribly and my fingers tingle and I have a fierce headache. I am crying over this and shaking now. This was the worst week of my life just dealing with this parcel lost by ups and now that I have found it I am sure that ups will do feckall and I am left with what once was a box carefully packed by a young lady to kindly send this from her place to mine in the hope that it would arrive fine. Not a hope in hell with ups!
2 years ago
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UPS has a 1.2 average rating from 2,066 reviews

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Alice, Customer Support

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