My friend sent me a bedside table via UPS as we thought UPS was the market leader. How wrong we were. My friend took the package to a UPS Access Point and a UPS Access Point Pre-Label Pkg ID which he took a picture of. I received a package yesterday which was a lot smaller than expected yet had my address label in a plastic bag. On the address label there was the UPS Access Point Pre-Label Pkg ID. However, when I took the plastic bag off there was a different UPS Access Point Pre-Label Pkg ID. Meaning my delivery had been mixed up. I called the customer service line and repeated myself about 10 times before I could get my point across. Someone came back to my property without my package and requested the wrong one, I refused to give it back until my package has been found and returned to me. Furthermore, I called later in the day to get an update and the person scoffed at me and said to call tomorrow after 10am. I called today and spoke to a Shan who didnt give me his surname, which was strange, I told him my case number and then he repeatedly told me that the package had been delivered! No one can seem to tell me what is going on or take culpability, this is not what I expected when I asked my friend to use UPS. I have been awaiting a call from the distribution centre which I do not think will happen. Absolute shambles.