Worst experience ever with UPS!!!! 0 stars!!! I sent a TV from Italy to Greece. The TV was packaged in the original packaging exactly as it was delivered to me by the company. I read carefully the guidelines of UPS to be sure that everything was done correctly. The TV arrived in Greece completely broken! At the phone UPS told me that I cannot claim damage because the package was too big which it was a lie! So I wrote an email and they had to give me directions. I did a claim for damage and the TV was sent to Athens for evaluation. Then they called me a told me that the TV was evaluated and was indeed damaged and I should expect the details for getting reimbursed. They also sent the TV back to Italy although I told them I am not living there anymore. After 14 working days (they were supposed to notify me within 5 days) of waiting for their information to be reimbursed I asked them again by email what is happening. They sent a very general report with no specific details saying that the packaging was not properly done by myself so they will not return any money! Lies!!! it was the original packaging done extremely carefully.Shame on them...mostly for the continuous effort to not do the right thing since they destroyed my shipment. I will never send anything ever again with UPS.